We aim to delivery your order within 24 – 48 working hours from order.
All orders over £1,500 Inc VAT automatically qualify for free delivery.
Deliveries are carried out by a single person multi drop driver. We carry a set of wheels to help bring the artificial grass to your driveway/garden – but we are unable to carry this up/down flights of stairs without assistance. If you require additional assistance for the delivery, please state this on order so that we can ensure a 2 person delivery*. Surcharge will occur for a 2 person delivery.
Any parking issues (private access, or difficulties) should also be advised on ordering of the artificial grass.
We will ask for a signature on delivery of the grass. One copy will be a receipt for you and one copy for our records.
We cannot be held responsible for any delays upon receiving your artificial grass due to traffic or road closures.
Please see Delivery T’s &C’s for delivery charges*
We are sorry if you are unhappy with your artificial grass purchase you have made.
From date of purchase, you have 14 days to return your purchase.
Artificial Grasses, unless bought in full roll, is bespoke (tailor-made) and cannot be returned.
Accessories and other items are subject to the following conditions for a refund:
All items are to be checked upon receiving and examined by customer.
If you notice any damage on the artificial grass, please report before signing the paperwork. The delivery driver will take pictures of the artificial grass and report back to the office with information as soon as possible.
Please note that your artificial grass may have a slight colour variation due to this being manufactured in batches. There is no fault with the product.
If you are looking to cancel your order, please let us know by contacting hello@artificialgrasssupplyscotland.co.uk stating your order number, name and the reason why you are cancelling. As the artificial grass is cut to your bespoke requirements, if this has been cut and already delivered, we cannot offer a refund. This is in line with The Consumer Contracts (Information, cancellation & Additional Charges) regulations 2013 Act.
Other items have 14 days cooling off period from the date of receiving your goods.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Artificial Grass Supply Scotland, where your dream outdoor space is just a click away!
